Job Title: It support

Location: Remote (Occasional onsite support in Oklahoma City, Baton Rouge, or New Orleans)
Duration: 6 Months (Potential for full-time conversion)
Pay Rate: $17.50/hr
Start Date: ASAP
Interview Dates: This Friday (fast-moving process)

Overview

we  are hiring entry-level IT Help Desk Support Analysts to join their Corporate IT team. This is a great opportunity for recent graduates or early-career professionals looking to build hands-on experience in IT support within a large enterprise environment.

You’ll be the first point of contact for internal employees, helping resolve technical issues and ensuring a smooth day-to-day IT experience.

What You’ll Do

• Handle ~10 inbound support calls daily
• Manage and resolve ~10 IT support tickets per day
• Document and track issues in a ticketing system (ServiceNow)
• Troubleshoot user issues (access, systems, connectivity)
• Perform basic Active Directory tasks (password resets, user support)
• Assist with MFA setup and troubleshooting
• Support remote users via Teams
• Assist with software deployments (SCCM) and endpoint issues
• Troubleshoot VPN connectivity (FortiClient preferred)

Occasional Onsite Work May Include:

• Wi-Fi access point (WAP) upgrades/installations
• Network switch support
• Server refreshes or escalations

What We’re Looking For

• Bachelor’s degree in IT, MIS, Computer Science, or related field
• 0–2 years of experience (internships welcome!)
• Basic understanding of IT support/help desk environments
• Strong communication skills (especially phone-based support)
• Comfortable working in a fast-paced, ticket-driven environment
• Detail-oriented with good documentation habits

Nice to Have (Not Required)

• Experience with ServiceNow or any ticketing system
• Exposure to MFA, Intune, or Conditional Access
• Familiarity with SCCM or software deployment tools
• VPN troubleshooting experience
• Customer-facing experience (retail, call center, hospitality)
• IT certifications (CompTIA A+, Network+, etc.)

Why This Role?

• Great entry point into Corporate IT
• Hands-on experience with enterprise tools and systems
• Opportunity for full-time conversion based on performance
• Fast interview process and quick start

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.