Title: Bilingual Production Support Consultant

Duration: 12 months

Location: Toronto, ON- Hybrid In-office Wednesday, Thursday and every 3rd Friday

Compensation: $40-$45/Hour

Start Date: ASAP

Interviews: 1st: Virtual and 2nd: In-person

Day-to-Day:

• Monitor production environments and respond to alerts/incidents in real time
• Troubleshoot and resolve production issues across applications, infrastructure, and data layers
• Work closely with business and technical teams to investigate and resolve incidents
• Manage incidents based on SLAs and priority levels
• Support change management and deployment activities (including after-hours/weekends)
• Execute operational deployments end-to-end (including production to DR transitions)
• Perform technical validations post-deployment to ensure system stability
• Support project-related deployments in collaboration with project teams and PMs
• Monitor application health using APM tools and system metrics
• Perform log analysis and system checks across distributed environments
• Work in a 24/7 support model with rotating shifts (day/evening/weekend flexibility required)
• Leverage AI tools to improve efficiency in troubleshooting and operational workflows

Must Haves:

• 2-3 years of production support work 
• Strong experience with Unix/Linux for basic troubleshooting
• SQL database experience (ability to read and interpret queries; not required to write)
• Basic networking knowledge- Firewalls (iptables, firewall-cmd), Network troubleshooting
• Exposure to Azure cloud environments
• Experience with Red Hat OpenShift / container platforms- Docker and container lifecycle, Cluster management, OpenShift CLI and command-line operations, Container networking (SDN, ingress controllers)
• Experience with Application Performance Monitoring (APM) tools- Application and database performance monitoring, Web service health checks
• Experience with file transfer protocols (SFTP, FTPS)
• Basic scripting knowledge (Bash, PowerShell)-Ability to read and understand scripts
• Experience supporting financial transaction-based systems
• Exposure to AI tools for general productivity and troubleshooting
• Strong communication skills in both English and Spanish- Ability to explain technical concepts in Spanish
• Strong problem-solving skills and ability to work under pressure

Pluses:

• Experience with Jira and Confluence
• Experience with ServiceNow (Incident, Change, Problem Management)
• Experience with Dynatrace (alerting, monitoring, log analysis)
• Additional language skills (French, Italian, Mandarin)
• Experience working in large enterprise or banking environments

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.