• The ServiceNow HRSD Business Analyst serves as the primary functional expert supporting Bechtel’s ServiceNow Human Resources Service Delivery (HRSD) platform, with a secondary focus on HR business process analysis and SAP SuccessFactors support.
• This role is responsible for designing, enhancing, and optimizing HR service delivery solutions within ServiceNow while ensuring alignment with enterprise standards, governance, and compliance requirements.
• The analyst partners with HR Operations, HRIS, IT, and external vendors to translate business needs into scalable system solutions and drive continuous improvements to the employee experience.

• Configure, maintain, and enhance ServiceNow HRSD modules, including:
• Case & Knowledge Management
• Employee Center / Portal
• Lifecycle Events
• HR Services
• Document Management
• HR workflows and related automation
• Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives
• Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria
• Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve defects
• Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT)
• Identify opportunities to automate and streamline HR workflows
• Ensure configurations comply with HR governance, data integrity, and security standards

• Partner with HR Operations, COEs, and business leaders to understand HR processes and support HRSD solution design
• Perform process mapping, gap analysis, and documentation
• Recommend process improvements to enhance employee experience
• Perform configuration updates, testing, data validation, and troubleshooting within SAP SuccessFactors
• Support HR digital transformation initiatives across the employee lifecycle

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.