Job Title-  Remote Help Desk Support

Pay range- $18- $20/hr

Day to Day in the role (responsibilities): 

• Handle approximately 10 inbound support calls per day 

• Manage and close approximately 10 tickets daily 

• Provide consistent ticket updates in ServiceNow 

• Troubleshoot user issues related to systems, access, and connectivity 

• Perform Active Directory tasks (password resets, user support) 

• Assist with MFA setup and troubleshooting 

• Support remote users via Teams 

• Assist with software deployment (SCCM) and endpoint support 

• Troubleshoot VPN connectivity issues (FortiClient preferred) 

• Occasionally provide onsite support for: 

• WAP installations / upgrades 

• Network switch support 

• Server refreshes and major issues 

Must Haves: 

• Bachelor’s Degree in relevant major (IT, MIS, Computer Science, etc.) 

• 1-5 years of experience (internships or entry-level IT roles acceptable) 

• Basic knowledge of IT support / help desk functions 

• Strong communication skills (especially phone support) 

• Comfortable handling inbound calls and ticket volume 

• Ability to follow structured processes and document work clearly 

Plusses: 

• Familiarity with a ticketing system (ServiceNow preferred) 

• Experience with  MFA setup / troubleshooting 

• Exposure to Intune / Conditional Access 

• Experience with SCCM (software deployment) 

• VPN troubleshooting experience (FortiClient) 

• Previous customer-facing experience (call center, retail, hospitality) 

• IT certifications (CompTIA A+, Network+, etc.) 

• Campus IT help desk or internship experience 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.