Job Title - Trading Systems Support Analyst 

Location - Toronto, ON M5E 1G4 (Hybrid) 

Job Type – Full-Time 

Salary - CAD 70K to CAD 90K Per annum

The Opportunity  

About The Role We are seeking a Trading Systems Support Analyst to join our Digital Product Management Team. This is a support role focused on the Order Management System (OMS), connected applications, and external venues. The team supports OMS operations across global regions. You’ll work at the intersection of technology, investment products, and business operations supporting the delivery and performance of investment solutions. 

You’ll have the opportunity to learn and lead:  

• Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests. 
• Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components. 
• Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability. 
• Perform alert handling, log analysis, and performance tuning of the platform. 
• Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools. 
• Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues. 
• Work with end users to identify workflow improvements and maximize system value. 
• Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes. 
• Apply ITIL principles for incident, problem, and change management to ensure operational excellence. 
• Design and document processes and procedures for BAU investment activities and support. 
• Participate in platform upgrade projects, patch deployments, and integration testing. 
• Ensure adherence to regulatory standards through system controls and audit-ready documentation. 

What we’re looking for  

• Technical Support experience on Charles River or equivalent OMS/IMS platform. 
• Strong customer focus and ability to recommend practical, timely solutions. 
• Analytical skills and SQL/Excel proficiency. 
• Ability to utilize SQL and scripting for data analysis and automation of support tasks. 
• Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment. 
• Understanding of investment products (funds, ETFs, equities, fixed income, OTC). 
• Experience with SAAS environments and troubleshooting. 
• Excellent communication for liaising with stakeholders and internal teams. 
• Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent. 
• Ability to work under pressure, prioritize tasks, and meet deadlines. 
• Team-oriented approach with a focus on knowledge sharing and best practices 

Nice to Have  

• Understanding of Enterprise Scheduling Systems 
• Azure tech stack 

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.