Mainframe Production Support Engineer
Locations: Chandler, AZ (Preferred) | Des Moines, IA
Schedule: Day Shift – Supporting Production Operations (6:00 AM – 6:00 PM PST Coverage) Standard 8-hour workday with flexibility on start times.
Payrate: $55-61/hr
Duration: 12-24 Months

About the Role

• We are seeking experienced Mainframe Production Support Engineers to join a critical production support team responsible for supporting enterprise applications in a highly specialized mainframe environment. This role focuses on maintaining application stability, troubleshooting production issues, and ensuring uninterrupted business operations across Automated Credit, Rewards, and Credit Card Hub platforms.
• The team operates in a follow-the-sun support model, partnering closely with offshore resources to provide continuous coverage and seamless handoffs.
• This is an excellent opportunity for professionals who thrive in fast-paced production environments and have strong hands-on experience supporting mainframe applications.

Key Responsibilities

• Provide L2 and L3 production support for business-critical mainframe applications.
• Monitor application performance, system health, and production processing activities.
• Analyze, troubleshoot, and resolve failed batch jobs and production incidents.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Execute and support ad hoc production jobs as required.
• Partner with Production Control teams to restart, recover, and validate failed processing.
• Respond to business user inquiries and support requests in a timely manner.
• Track, document, and manage incidents, problems, and service requests.
• Maintain accurate documentation of issues, resolutions, and operational procedures.
• Create and manage follow-up tasks and enhancement requests through ticketing systems.
• Participate in daily production support handoffs and coordination with offshore teams.
• Contribute to continuous process improvement initiatives to enhance production stability and operational efficiency.

Required Qualifications

• Strong experience in Mainframe Production Support and Application Support environments.
• Hands-on experience with:

• JCL (Job Control Language)
• COBOL
• CICS
• DB2
• CA7
• IDCAMS
• Mainview

• Experience troubleshooting production incidents and batch processing failures.
• Strong problem-solving and root cause analysis skills.
• Experience supporting high-volume, mission-critical production systems.
• Familiarity with incident and change management processes.
• Experience using tools such as:

• ServiceNow
• JIRA
• Confluence
• Similar ticketing and documentation platforms
• Strong communication and collaboration skills.

Preferred Qualifications

• Experience with: File Manager, File Analyzer , EZTRIEV
• Financial services, banking, credit card, or rewards platform experience.
• Experience working within a global support organization and follow-the-sun operating model.
• Ability to work independently in a highly specialized production environment.

 
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.