Industry Industry

13

March

Changing Culture, Creating Results

When we opened new offices in Denver, Los Angeles, Seattle, and San Francisco, we stepped into uncharted territory. There were no legacy accounts to inherit, no warm leads waiting in the wings. Just untapped potential and the quiet pressure that comes with building something from the ground up.

In a fast-moving industry full of seasoned competitors, early traction rarely comes easy. Launching a new market means grinding through slow days, hard conversations, and plenty of uncertainty. But somewhere between our first team huddle and our first big win, the energy shifted. What once felt like “just a job” began to feel like something worth investing in.

That shift didn’t come from pushing harder. It came from anchoring differently. We made space to align on goals, explain our processes, and give context to every step. People began to understand not just what we do, but why we do it—and that changed everything. Morale lifted. Momentum built. Outcomes followed.

Of course, results like that don’t happen in isolation. They grow out of trust. Out of strong leadership. Out of a culture that prioritizes people and clarity just as much as performance.

We reimagined what it means to lead; not as someone who dictates outcomes, but as someone who draws out potential. In fast-paced environments, burnout rarely comes from hard work alone. It stems from disconnection. People thrive when they understand the impact of their efforts. When that clarity exists, confidence rises. Teams become more collaborative. And the work feels purposeful again.

Mentorship was, and continues to be, a cornerstone of our growth. Everyone can name the person who once took a chance on them, offered guidance, or simply made them feel seen. Encouraging our teams to pay that forward wasn’t just a cultural choice. It was a performance strategy. When people teach, they retain. When they mentor, they grow. And when that cycle repeats, it becomes a movement.

For our more experienced team members, mentorship took on a different shape. We took time to listen—to understand what mattered to them, where they saw themselves heading, and how they wanted to be engaged. Many weren’t looking for management. They were looking for meaning. By recognizing their strengths, giving them ownership, and showing them a path forward, we helped them reconnect with their own growth.

Turning around underperforming offices is not glamorous work. It’s measured more in discipline than fanfare. But when you’re patient with the process, consistent with the message, and intentional with your actions, the change sticks. And when it sticks, it scales.

Culture doesn’t build itself. It’s something you cultivate each day through every hiring decision, every feedback session, every celebration, and every tough conversation. It’s built in the small moments—when leaders listen, when teams support one another, and when effort is recognized long before results appear.

Sales, at its best, is a craft. One that demands precision, reflection, and relentless curiosity. When people start to see progress in themselves, even in small ways, that progress sparks belief. Belief becomes buy-in. And buy-in is where momentum lives.

Leading this team through growth, challenge, and transformation has been one of the most meaningful chapters of my career. I’m proud of what we’ve built together, and even more excited for where we’re headed next: forever forward.