Support Engineer

Contract: Redmond, Washington, US

Salary: $39.00 Per Hour

Job Code: 322242

End Date: 2022-10-31

Job Status: Expired

This Job is no longer accepting applications
Job Description: 

Location of work:       Remote

Duration:                    18 months

Job Title:                     EXO Cloud Engineer

 
Responsibilities:
 
  • To represent corporate customers via telephone, written correspondence, or electronic service and assist them in resolving technical issues utilizing products and technologies.  
  • To demonstrate customer engagement skills, managing customer needs directly. 
  • To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers to developers and architects, as well as executive-level management. 
  • To thrive in a fast-paced, dynamic environment. 
  • To be flexible with your schedule as hours will be based on business needs. 
  • To be able to multi-task and yet deliver results consistently. 
  • To be a Self-starter with a strong bias for action. 
  • To be able to articulate potentially complex technical problems in a simple way 
  • To provide constructive feedback and new ideas that will potentially add to the team’s success. 
  • To manage, at a technical support level, the critical situations that may involve challenging technical issues, diverse audiences, and potentially politically hot. 
  • To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment. 
  • To constantly be available for case assignment and initial response as per support case management standards. 
 

Basic Technical Skillset required:  

  • 3+ years of Level3 support experience in Exchange Server versions (2010, 2013, 2016) and strong demonstrated knowledge in products like Outlook, TMG, IIS, and Windows servers.      
  • 1+ year of experience in collecting, reading, and analyzing network traces and product logfiles. 
  • 1+ year experience applying a logical and methodical approach to problem-solving. 
  • Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory. 
 

Preferred Technical Skillset required:  

  • Experience supporting Exchange in Office365 hybrid deployments. 
  • Experience deploying and supporting system integrations to client products. 

 

Thanks!

 

Feel free to send your queries to parmeet.sude@collabera.com or simply reach out to me @ 425-403-0849

 
Job Requirement
  • Azure Active Directory/ Active Directory/ Azure
  • Networking/ DNS/ DHCP/ HTTP
  • Server Experience (Application Server/ Windows Server/ Exchange Server/ IIS (Internet Information Services))
  • Migration Experience (Hot/ Cold)
  • Exchange Online (EXO)/ Office 365
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Parmeetsingh Sude
  • parmeet.sude@collabera.com
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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