Machinery Support Specialist

Contract: Urbandale, Iowa, US

Salary: $31.00 Per Hour

Job Code: 346405

End Date: 2024-04-03

Job Status: Expired

This Job is no longer accepting applications
Position Details:
Client: Manufacturing Client
Job title: Machinery Support Specialist
Location: Urbandale, IA 50322
Duration: 24 Months + Possible Extension
Start Dat: ASAP
 
Job Description:
  • Provides product and customer support or training for products, services, or initiatives and drives activities to improve reliability and serviceability of products. 
  • Resolves advanced product problems using known information & personal knowledge. 
  • Identifies advanced to moderately complex problems and may need to refer some of them to higher levels for resolution. 
  • Locates existing information from multiple sources within the company to identify previously successful solutions to similar problems. 
  • Develops new solutions and provides product technical support to field teams, channel partners, customers on advanced problems; and coaches channel partners on the use of problem resolution tools. 
  • May participate in Product Improvement Program (PIP) development and on problem solving teams. 
  • Provide advanced research for Model Product Development Program (PDP) projects or product improvement programs within Product Support as requested. 
  • May develop and deliver technical training. 
  • Travels as necessary to collect failure data to provide problem definition on advanced problems. 
 
Duties: 
  • Provides product or technical support to field teams, channel partners, or customers on advanced problems. 
  • May include implementation of reimbursement policies and may include Parts or Marketing recommendations. 
  • May coach channel partners in use of problem resolution tool to promote self-sufficiency. 
  • Prioritizes problems and researches solutions, authors and enters documentation on complex technical issues and solutions into database, or for bulletin publication. 
  • May participate in development and/or execution of field programs for product non-conformance (Product Improvement Programs (PIPs), Field Intro Programs (FIPs)) and/or safety programs. 
  • May include translation activities in non-United States locations.
  • In support of established processes, may travel to the field, or visit suppliers; to collect failure data to provide problem definition, to assist in product tests, or to collect market intelligence or competitive comparisons. 
  • May travel to the field to provide problem resolution on advanced problems. 
  • Develops and delivers training for products, services or initiatives. 
  • May also develop technical, promotional or marketing information and assist Marketing by representing Product Support at promotional events for branches or other channel partners. 
  • Participates in problem solving teams and provides advanced research for model product delivery processes or product development programs. 
  • May have specific responsibility for initial stock orders (ISOs) or ASSET (system that automatically orders special tools when a dealer orders a product for the first time). 
  • May assist in development of Parts and Service programs and pricing strategies. 
  • May provide work direction to contract employees or junior staff, and may enter data for budget control and track expenditures.
Job Requirement
  • Machinery
  • machines
  • products
  • manufacturing
  • production
  • technical support
  • toubleshooting
  • troubleshoot
  • agriculture products
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Swarit Gujrati
  • swarit.gujrati@collabera.com
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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