Job Description

Position Details:

Industry Healthcare Services

Job Title Managed Care Community Connector

Work Location Brooklyn, Queens, Bronx or Staten Island - NY

Duration 3+ Months

Essential Position Responsibilities

• Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.

• Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.

• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include: scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.

• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.

• Provides outreach to locate and/or provide support for disconnected members with special needs.

• Conducts research with available data to locate members the company has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.)

• Participates in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face).

• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.

• 50-80% local travel may be required. Reliable transportation required.

Position Qualifications

• HS Diploma/GED

• Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances.

• Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.

Job Requirement

customer service
managed long term care
healthcare
MS office suite

Reach Out to a Recruiter

Recruiter

Phone

Srividhya M

srividhya.m@collabera.com

9733817228

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Customer Service Representative

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Job Requirement

Reach Out to a Recruiter

This Job is no longer accepting applications

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