Technical Support Representative

Contract: St. Louis, Missouri, US

Salary: $29.00 Per Hour

Job Code: 347223

End Date: 2024-04-06

Job Status: Expired

This Job is no longer accepting applications
Industry: Banking
Title: Contractor - Technical Support Representative
Location: St. Louis, MO 63102 (Onsite)
Rates: $25 - 29/hr. without benefits
Duration: 20 Months Contract 
 
 
Job Description:
We are looking for a Customer Service Representative to support our Federal Program Agency (FPA) customers and supplier customers who use the Internet to access several Treasury applications. As our Customer Service Representative, you will report to a manager and assist users with troubleshooting issues that are preventing them from accessing the site and obtaining expected results. The Representative will also provide support for granting access to the applications once the required documentation is received.
 
Responsibilities
  • Provide Customer Support using phone and email
  • Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
  • Provide technical problem-solving for web browsers
  • Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly
  • Use customer relationship management tools to document the problems and resolution of each contact
  • Support annual user access recertification efforts for Treasury applications
  • Decipher diagnostic reports
  • Process daily application audit reports and analyze results
  • Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints
 
Qualifications
  • Bachelor’s Degree or commensurate experience
  • 2+ years’ experience providing customer service support; preferably in a call center
  • Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
  • Excellent customer service skills required to meet customer service quality measures
  • Use analytical skills for troubleshooting and trend analysis
  • Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
  • Experience implementing and improving processes
  • Excellent verbal and written communication skills
  • Experience effectively training customers or coworkers is recommended
  • Bilingual in Spanish is preferred
Job Requirement
  • Customer Support
  • Troubleshooting
  • Computer system
  • Networking
  • LAN
  • Browsers
  • Mobile Devices
  • Settings
  • Spanish
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Suraj Parida
  • suraj.parida@collabera.com
  • 9737345529
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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