About the Role:

• We are seeking an Internal Employee Technology Support role for a global user-base.
• The role involves basic troubleshooting of MS applications and proprietary systems via phone.
• The ideal candidate will have experience in the MSOffice application suite and possess excellent customer service skills. In-house training will be provided.
• Technologies may include Windows 10/11, MSOffice, iOS (iPad/iPhone), and ticketing systems.

Responsibilities:

• Provide basic troubleshooting support for MS applications and proprietary systems via phone
• Utilize resources to determine causes and resolutions of technology problems and incidents
• Meet or exceed performance targets and goals related to call handling and customer service

Education Qualification:

• Technical iOS experience
• MS Windows experience
• Production Support Level 1: Help Desk experience

 Required Skill:

• Experience with MSOffice application suite
• Strong customer service skills
• Ability to troubleshoot technology issues
• Familiarity with Windows 10/11, iOS, and ticketing systems

 Desired Skill:

• Technology Call Center or Customer Service experience
• Ability to meet or exceed performance targets
• Strong problem-solving skills