Job Description:

• The ITOT Systems Specialist will execute the delivery of services per service level agreements to internal customers. The ITOT Systems Specialist is responsible for authoring and maintaining GMP/Non-GMP design documentation, change control, computer validation testing, training, and departmental support processes and procedures.

Responsibilities:

• Execute hardware and software device installation, configuration, implementation, break/fix support and maintenance, and capacity expansion of barcode printing, barcode scanners, and rugged mobile computers.
• Initiate, troubleshoot and resolve trouble ticket requests and incidents.
• Develop and maintain GMP/Non-GMP design documentation and diagrams.
• Perform all duties and responsibilities in accordance with current standard operating procedures (SOP) and department procedures.
• Operate and execute change control process for system deployment and release management of system software across Good Manufacturing Practice (GMP) validated and Non-GMP environments.

Qualifications / Requirements:

• A minimum of 2-3 years IT Help Desk Technician and/or IT Desktop Support Specialist experience involved in installation, configuration, implementation and/or support of hardware break/fix, operating system, and printing preferably in a regulated industry or equivalent experience.
• Strong experience with IT troubleshooting, problem solving, and resolution.
• Experience with Bluetooth, Wired Ethernet, and Wireless Local-Area Network.
• Experience and proficiency with MS Office and G Suite of Applications.
• Installation and troubleshooting experience with MS Windows 10 & 11 client workstation operating systems.
• Experience with desktop, printing, server, network troubleshooting and performance tuning.
• Must be capable of transporting, deploying, lifting, and moving device peripherals infrastructure equipment weighing up to 50lbs
• CompTIA A+ certification recommended.
• Experience with trouble ticket management system a plus e.g. S Now
• Experience with barcode scanner and barcode printers a plus.
• Experience with rugged mobile computers a plus.