Client: Banking Company 
Job Title: Customer Service Representative 
Location: De Moines, IA  50309
Duration: 3 months 
Star date: ASAP  

Job Description: 

• Assist the Home Mortgage Consultants with setting up new customers of client by starting the application process with them. 

Day to Day: 

• This position will be handling a combination of 100-150 inbound and outbound calls a day. 
• The goal of this position is to walk the customer through the client Home Mortgage application process over the phone before transferring them over to a Home Mortgage Consultant that will complete the process. 
• The representative will walk the customer through the application with the assistance of a script and then put them on hold to give the Home Mortgage Consultant a summary of their call before transferring them over. 
• The representatives will occasionally need to transfer calls that to other departments when a customer calls the wrong line and do so with a positive attitude. 
• Will make a couple of telemarketing calls to sell their Mortgage services to potential buyers that may not be familiar with their services. 

Must Haves 

• 1+ years of Customer Service Experience (no retail or restaurant experience unless you have an existing relationship with the candidate and can speak on their abilities) 
• Inbound and Outbound calls 
• Multitasking skills (can talk on the phone while entering notes to the computer) 
• Communication skills 

Pluses 

• call center experience (1-2 years)