Primary Job Duties & Responsibilities
• Answer inbound calls, emails and chats from our customers (current employees, retirees and job candidates) regarding payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing and other miscellaneous HR questions.
• Apply HR policies, practices, and technology to effectively provide guidance and resolutions to our customers.
• Document call, email, and chat cases accurately and research answers or route to second level support when first call/contact resolution is not possible.
• Manage open cases and follow-up with team leadership or other HR department resources until cases are resolved.
• Understand and follow all clietns  policies and procedures.

Minimum Qualifications
• High school degree or equivalent required.
• Licensing or Certificates
• Bachelor’s Degree in Human Resources or related preferred.
• 1 year of HR or equivalent customer service experience preferred.

Job Specific Technical Skills & Competencies
• Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills
• Experience with Workday preferred.

• Experience with Word, Excel, PowerPoint, and Outlook preferred.