Position Description:

Title : Training Program Manager

Duration: 6.5 months

Work Location:Hybrid Mountain View, CA 94043 : Tue-Thu in the office. Monday & Friday work from anywhere

Pay Range: $48/hr to $50/hr

Overall Responsibilities: 

• As Training Program Manager, you manage the training and knowledge program for agents, by providing learner-centric training strategies.
• You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience.
• Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our vendors to ensure smooth delivery and implementation.
• You will report training progress and evaluate the training to understand its effectiveness. Additionally, you should have strong leadership, organizational, problem-solving, networking and communications skills.

Top 3 Daily Responsibilities: 

• Consult with business partners and stakeholders to determine the most effective training strategy to support products and workflows.
• Analyze trends in quality results, policy launches, anticipate learning needs, and devise appropriate training interventions.
• Lead the development and implementation of curricular framework to drive business results.
• Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training

Mandatory Skills/Qualifications:

Qualifications:

• Bachelor's degree in Education, Instructional Design, related field or equivalent practical experience.
• Experience deploying training programs to 3rd party partners.
• Experience managing cross-functional projects with delivery in organizations.

Skills

• Training and knowledge management: Identifying training needs, developing and updating training and knowledge materials, delivering training, evaluating training effectiveness
• Adult learning and education: Knowledge of principles and methods for learning content design, instructions and guides to facilitate learning, and the measurement of learning effects, including the ability to apply training methods to help others learn subject matter knowledge.
• Managing meetings effectively: Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.
• Consultative skills: Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.
• Data analysis and synthesis: Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.
• Program management: Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.

Skill/Experience/Education

Mandatory

• Communications Management: Ability to listen effectively to stakeholders, to communicate program goals, progress, and health to them in a manner tailored to their interests and concerns at all levels, and to drive understanding and inform decisions. Typical artifacts include communications plans, metrics and status reports, decision logs, newsletters, and websites.
  
  
• Execution and Governance:
  Ability to organize and manage the activities that lead to the outcomes of a project: what, who, when, and how. Adjust ???levers??? (e.g., schedule, staffing, features) to deliver results on time. Effectively monitor and communicate progress, risks, and mitigations. Typical artifacts include governance plans, project trackers, status reports, OKRs, retrospectives, and escalation reports.
  
  
• Planning
  Ability to identify stakeholders and work with them to strategize, plan, and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Leverage a variety of methodologies (e.g., Agile, Waterfall) to make teams most effective. Typical artifacts include proposals, program charters, project plans, OKRs, roadmaps, and risk registers.
  
  
• Stakeholder Management 
  Ability to forge and maintain effective program teams within and across an organization, understand and address their needs and health, and support them throughout the lifecycle of their undertaking. Typical artifacts include RACI charts, stakeholder maps, OKRs, and CSAT reports.

Jashanpal Singh Khaira
Senior Talent Specialist 

Telephone: +1 (704) 940-1888

Email: jashanpal.khaira@collabera.com