Client – Energy & Utilities 

Job Title – Direct Payment Teller 

Location – Flint, MI – 48506 

Duration – 12 Months (Possible Extension / Conversion) 

About the Role: 

• We are looking for a Payment Processing Teller to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks. 
• The role involves processing monthly bill payments, answering customer account questions, and providing excellent customer service in an office setting. 

Responsibilities: 

• Process 7,000 monthly bill payments by accepting cash, check, or money orders 
• Answer general customer account questions 
• Complete identity verification for new utility service customers 
• Provide excellent customer service 
• Work independently in an office setting 
• Maintain organizational standards within the assigned office 
• Control losses by following policies and procedures 
• Process payments accurately without errors 
• Perform to accuracy standards without exceptions 

Education Qualification: 

• A high school diploma or GED is required. College education is preferred.

Required Skills: 

• Cash handling experience 
• Knowledge of MS Office programs (Word, Excel, Outlook) 
• Ability to type 40 words per minute and perform standard office tasks 
• Ability to work independently and provide excellent customer service 
• Excellent verbal communication and organizational skills 
• Ability to maintain composure and professionalism with a challenging customer base 
• Ability to accept and follow direction and departmental policies and procedures 
• Experience with applications including Cash Desk 
• Ability to successfully pass a pre-employment background check and credit check (as required for cash handling positions)

Additional Skills: 

• Retail sales experience 
• Knowledge of customer account management 
• Customer service oriented 
• Experience with collections and credit issues