Position: L3 Helpdesk Support

Location: Pineville, NC

Duration : 12 Months (Contract-Hire)

Job Description : 

MUST HAVES

• 10+ years of IT Helpdesk Support and networks support experience (L3)
• Experience installing and troubleshooting switches, firewall, and routers
• Proficiency in implementing and managing Remote Monitoring and Management (RMM) tools
• Ex: ConnectWise Automate, Kaseya, or SolarWinds N-central
• They use Kaseya Suite
• Experience Creating Guest VLAN’s (EX. Voice and Data both)
• IT Documentation
• They use IT Glue
• Meraki Cables
• UBIQUITI access points

• The Company is expecting to grow exponentially this year and need some more support on the IT side to support that increase in demand. This will be a Helpdesk Support position that will be joining the team to make sure that IT issues don’t hinder the employee’s productivity in this demanding time.