Overview:

• The client is expecting to grow exponentially this year and need some more support on the IT side to support that increase in demand.
• This will be a Helpdesk Support position that will be joining the team to make sure that IT issues don’t hinder the employee’s productivity in this demanding time
• They will have a wide array of responsibilities, and should be exciting to take on a variety of work including helpdesk support, networking, and remote monitoring and management.
• They could be hopping on the phone to help employees, upgrading and replacing firewalls, or connecting UPS management software.
• Since there are a lot of different types of support tasks, this person should be flexible and willing to grow their skillsets in many different ways.

Must Haves:

• 8+ years of IT Helpdesk Support and technical troubleshooting experience (L3)
• Network Support Experience
• TCP/IP, DNS, DHCP, VPN
• Proficiency in implementing and managing Remote Monitoring and Management (RMM) tools
• Ex: ConnectWise Automate, Kaseya, or SolarWinds N-central
• IT Documentation (They use IT Glue)
• Experience working with MSP’s
• The ability to learn and implement multiple IT disciplines such as servers, ethernet switching, firewalls/routers

• IT Glue
• CompTIA A+, Network+, MS Certifications