Job Title: Finance Manager

Job Location:  Seattle, WA 98119

Job Duration: 5 Months Contract

Pay Rate: $72/hr to $76/hr

Job Description:

• Would you like to be part of the Conversation Platform & Customer Engagement (CPCE) Finance team for our client?
• Our team will drive EG customer compensation and Retail Loss financial planning and analysis, while appropriately managing risks and controls.
• Partnering closely with CPCE Retail Loss organization and director, this role will provide decision-making support that will lead to improved customer compensation unit economics, and will provide support to the CPCE leadership team to drive company-wide strategic initiatives.
• You will translate complex financial data into actionable information, build financial models, analyze new initiatives, provide financial planning, and measure performance against operational metrics.
• If you are a dynamic, driven, customer-focused finance professional, and a solid contributor and team player, we are looking for you!

 Responsibilities:

• Manage customer compensation contra-revenue (customer refunds, credits, coupons, goodwill) for all EG Retail Brands & our client for Business partnerships
• Measure and improve customer compensation metrics by influencing brand policies, and payment processes & establishing appropriate controls
• Identify process and data gaps and action risks and opportunities
• Support leadership decision-making through timely strategic and quantitative analysis
• Provide business advisory and thought partnership to the Retail Loss Director and organization
• Drive financial reporting, forecasting and outlook, modeling and analysis
• Contribute to product & technology strategy implementation and development of roadmaps to achieve financial and customer experience objectives
• Partner with Workforce Planning teams, Operations, and CPCE Finance to drive down unit economics via strategic decisions, staffing and initiatives including Conversation Platform & Contact Center as a Service
• Collaborate with Retail Loss organization to drive improved agent processes & automation to reduce retail loss
• Partner with Product & Tech to deliver new capabilities, including virtual agent enhancements
• Create policy and supplier feedback loops with relevant stakeholders

Requirements / Qualifications:

• 7+ years of finance or analytical work experience and a Bachelors’ degree in business, finance, or related field. Graduate degree preferred
• Strong qualitative and quantitative financial skills and strong spreadsheet, data-management, and presentation skills
• Very organized and detail oriented, with the ability to work on multiple projects within tight timelines
• Ability to see the ‘big picture’ and understand key trends and levers
• Excellent presentation and communication skills, and ability to influence others
• Demonstrated understanding of forecasting / planning processes and preparation of executive-level management reporting
• Excellent interpersonal skills and demonstrated ability to work with all levels of management and stakeholders across different organizations
• Proactive and solutions-oriented approach towards business problems and process improvements
• Attention to detail and a commitment to data integrity.
• Strong quantitative, analytical problem-solving skills.

Hiring Manager Requirement:

• Need to have Hyperion Essbase and Workday
• Need to have done people costs forecasting.
• Need to have the appropriate soft skills:
• Ability to influence and advocate to do the right thing for the business.
• Ability to business partner with P&L line owners