Job Description

Contract: Toronto, Ontario, CA

Salary: 25.00 Per Hour

Job Code: 348554

End Date: 2024-04-20

Job Status: Expired

DayToDay Responsbilities:

Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
Work with managers to generate reports for trends/KPIs (e.g. customer satisfaction, average handling time, customer wait time, tickets still in queue)
Create technical documentation and dashboards in Service Now or Excel
Provide end-user training (virtual and in-person)

Must Have:

Must-haves/key skills needed

2-3 years of Service Desk experience in a corporate environment
Excellent communication skills
Handson experience with troubleshooting technical service requests and problems with employees’ personal computers, network, smartphones, AV systems, enterprise applications/systems
Flexibility to travel
Experience in Office 365 suite and Windows 10 environment

NiceToHave:

Plusses/education/certifications

Recruiter

Phone

Shruti Mishra

shruti.mishra@collabera.com

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