Customer Support Representative

Contract: San Diego, California, US

Salary: $29.00 Per Hour

Job Code: 348683

End Date: 2024-05-24

Days Left: 19 days, 3 hours left

Position : Customer Support Representative

Location : San Diego, CA

Duration : 12 Months

Pay Rate : 20/hr - 25/hr

Responsibility

  • Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
  • Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail.
  • Escalate to internal or external support resources and Subject Matter Experts when necessary.
  • Participate in User Acceptance Testing (UAT).

Must Have

  • Technical background and ability to learn and absorb technology quickly.
  • 2 - 4 years working within an IT environment
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • The ability to have difficult conversations with customers.
Job Requirement
  • escalation
  • logging cases
  • Customer
  • Support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Anjan Chatterjee
  • anjan.chatterjee@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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