Tehnical Support Representative

Contract: San Diego, California, US

Salary: $29.00 Per Hour

Job Code: 348686

End Date: 2024-05-24

Days Left: 19 days, 0 hours left

Pay range : $25 to $29

  • The role involves providing best-in-class support for the platform to ensure a positive customer experience.
  • Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
  • Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail.
  • Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
  • Perform initial triage of customer cases with documented solutions and/or workarounds.
  • Escalate to internal or external support resources and Subject Matter Experts when necessary.
  • Support users in the use of  platform by providing necessary advice and/or walk-through.
  • Identify self-service documentation gaps.
Job Requirement
  • ticket
  • triage
  • event
  • Desktop Support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Bhumika Pinjani
  • bhumika.pinjani@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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