Pay range: $40 to $47/hr

About the Role:

• We are seeking a Complaint Specialist to support the product complaint management system at our organization.
• The primary responsibility of this role is to conduct complaint investigations and ensure compliance with federal regulations and company policies.

Responsibilities:

• Accurately enter complaints into the database in a timely manner
• Assess complaints according to standard operating procedures
• Escalate issues related to nonconformance
• Manage timely communication and follow-up of critical complaints Generate and distribute customer response letters
• Work with other departments, contract partners, and call centers to resolve discrepancies
• Prioritize complaints and ensure accurate data entry within required timeframes
• Support the complaints returns process by determining follow-up required for complaint return samples
• Provide written communication to senior management and team members

Education Qualification:

• Doctorate degree OR Master’s degree and 3 years of directly related experience OR Bachelor’s degree and 5 years of directly related experience

Required Skills:

• Strong project management skills
• Excellent written and verbal communication skills in English and Spanish Ability to work in a team-oriented, matrix environment
• Self-motivated with excellent leadership and problem-solving skills Computer literacy and ability to work independently or as a team player Outstanding attention to detail and organization skills