Primary Job Duties & Responsibilities:

• Serves as the lead for new venture building initiatives through human centered design; facilitates internal teams and manages external partners.
• Plans, conducts, and analyses primary user research.
• Conducts secondary and competitive research and analysis when appropriate.
• Navigates ambiguity and reduces risk through rapid experimentation to inform assumptions.
• Helps to create a dynamic team environment by fostering empathy, collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
• Oversees delivery of artifacts that include innovation platforms, user insights, concept prototypes, and investment pitches within project timelines and budgets.
• Helps to create and evolve design principals and best practices that account for user needs and context, while reinforcing brand values.
• Performs other duties as needed to advance innovation efforts.

Minimum Qualifications:

• High School diploma or equivalent required.
• 5 years of project management experience required.
• Education, Work Experience, & Knowledge
• Bachelor's degree in a related field preferred.
• 7 years of experience advocating for users at an organizational level preferred.
• 2 years of experience managing others and/or project teams preferred.
• Experience working with Human Centered Design and/or Agile teams a plus but not required.

Job Specific Technical Skills & Competencies:

• Outstanding communication, organization, time management and interpersonal skills.
• Familiarity with a wide range of innovation methods and tools, ability to determine or develop appropriate method for a given need.
• Experience in study design, scoping, conducting user research, and analysis.
• Proven ability to instill empathy as a core value within a team's culture.