Describe your department – size, structure, team culture

• This role’s focus will be to provide specific product expertise and support in both a pre and post migration capacity to clients and business partners. This role involves a deep understanding of a specific set of complex core services, concepts and best practices.
• Provides solutions and business advice in relation to the migration of complex services with a consistent focus on building long term Financial Group relationships. At all times, takes personal accountability for the onboarding and on-going resolution of client/service/operations partner concerns.
• Participate in go-to-market functions including preparing client facing presentation/materials, mailers, customized messaging to be used for facing clients
• Participate in UAT for the product roll out in order to gain deep product expertise
• You will collaborate directly with the project coordinators and clients and serve as the primary advocate for a specific complex service and provide applicable advice and thorough onboarding support throughout the migration process.

• Project Emerald

• 5+ years of experience & strong subject knowledge in commercial payment services.
• Experience in complex migration activities
• Deposits Interest Rate Pricing
• Solid ISO 20022 industry knowledge
• French language proficiency is an asset

• Proven ability to prioritize and adapt to a fast paced environment, as this is an intense high volume transaction role requiring above average organizational skills and a proven capacity for coping with incoming and outgoing call / email volumes
• Proven technical understanding of complex file structures, connectivity and ERP platforms.
• Project management
• Excellent written and verbal communication skills; notably the ability to straddle high-level / strategic client conversations and the technical nuances of the product platform  
• Strong Emotional Intelligence in facing diverse scenarios with customers