Job Description

Contract: Chicago, Illinois, US

Salary: $70.00 Per Hour

Job Code: 351504

End Date: 2024-08-23

Job Status: Expired

Responsibilities:

The position will reside in the Bank Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.
Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server.
Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.
Directly support business initiated projects.
Direct and communicate with leadership on status of programs and open issues.
Develop ROM/SOW quotes for projects for equipment placement, licensing

Must Haves:

8+ years of Call Center Experience
Avaya
Strong knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager
Avaya Communication Manager is a MUST and the need to be STRONG
Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft
Knowledge of CTI, LAN/WAN, and switches and routers
SIP understanding

Recruiter

Phone

Saurabh Bera

saurabh.bera@collabera.com

9732321089

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