• 2 + years of technical support experience in a computer support environment.
• Possess an associate’s degree in computer science and/or business, or the work experience equivalent.
• Work within a customer-oriented, positive team environment.
• Demonstrate strong interpersonal, oral, and written communication skills for technical and non-technical staff communications.
• Exhibit computer problem-solving capabilities with experience in root cause analysis
• Possess working knowledge of computer theory and support
• Provided knowledgeable support on multiple complex projects and initiatives within scope, budget, and timeline.
• Track corporate IT assets throughout the computer lifecycle
• Manage desktop systems
• Install, support, and maintain desktop applications
• Provision applications using MS System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems 
• Open tickets to track work performed for a line of business partners

Desired Skills:

• Support desktop and mobile operating systems 
• Configure network connectivity, including mobile computing
• Demonstrate functional knowledge of information security and best practices
• Possess excellent customer service skills, be detail-oriented and organized

Essential Job Functions:

• Engage in support of computer platforms at corporate, campus and data center locations. 
• Provide second tier support of computer systems within the corporate space
• Provide high level of customer service to internal client base
• Effectively communicate with the end user
• Setup, maintain and troubleshoot MS Windows and MAC OS computers
• Complete work on assigned tickets within SLA
• Document, track, and monitor problems to ensure a timely resolution
• Use industry standard concepts, practices, and procedures
• Rely on documented and established guidelines to perform the functions of the job. Contribute to existing knowledge base based on experience and technology evolution.
• Be detail oriented and thorough, must follow tasks through to completion
• Communicate using excellent grammar and listening skills
• Work closely with team and produce clear documentation
• Remain clearly focused while multi-tasking
• Learn new things and quickly adapt to new procedures and requirements
• Identify, document, and make recommendations to third tier support on improvements based on incident data and frequency.