DayToDay Responsbilities:

• Dailey preventative walk through checks with MTR rooms
• Coordinate corporate event vendor pricing for AV hardware, installation, contractors
• Preventative maintenance checks and updates on all AV related hardware (Poly Trios, MTR, Extron, Dante, Teams, etc)
• Town Hall - 20,000 people involved in Town Hall, has to be right all the time, executives are going to be on the call and don't like when things don't go right, no room for error, corporate is important but not required
• Live town hall is very similar, live town hall have to have a producer, content, live chats that can be suppressed, several people involved
• 3 of them involved
• Get the people that are having these meetings involved
• Moderating the chat rooms
• Responsibilities:
  • Conduct daily morning checks of all MTR/Training center rooms, including troubleshooting and resolving any technical issues as needed.
  • Perform daily checks of the Board room and Executive MTR room to ensure equipment functionality.
  • Assist in configuring Live MTR Town Hall setups and provide support to speakers with microphones, presentations, and other AV requirements.
  • Conduct quarterly checks for firmware and driver updates in all MTR rooms.
  • Perform quarterly checks for Poly Trios in huddle rooms, updating firmware and troubleshooting as necessary.
  • Manage and oversee meeting invites for large and small conference rooms requiring AV setup. Be available on standby to aid and address any AV-related issues that may arise.
  • Manage AV operations for the Amenities desk, cafeteria, and green space, including troubleshooting music requests, television channel issues, and microphone problems, and testing prior to events.
  • Manage BrightSign systems for elevator lobbies and address any technical issues promptly.
  • Assist in evaluating AV quotes and price checks for offsite events held in hotels and conference centers.
  • Monitor the health of Teams rooms via the Teams portal, performing troubleshooting and necessary interventions.
  • Provide support and assistance in building out Teams Rooms for other Operating Companies within our organization.

Must Have:

• 7+ year’s experience in AV systems and equipment, including Extron, Dante, and Crestron (systems that connect/integrate with MTR)
• Must have experience configuring mics/cameras/ troubleshooting for Teams Rooms (MTRs) 
• Must have exceptional customer service and ability to troubleshoot in high intensity situations 
• Strong problem solving skills
• Must have experience doing CORPORATE events at hotels/ offsites/mass conferences     (Working with the marketing department)
• Must have large enterprise experience and experience with executive support
• Skills and Qualifications:

  • 5 year’s experience in audio-visual technology support and maintenance.
  • 5 year’s experience in AV systems and equipment, including Extron, Dante, and Crestron
  • Proficiency with conferencing platforms such as MTR, Zoom and Webex.
  • Strong problem-solving and troubleshooting skills.
  • Excellent organizational and time-management abilities.
  • Effective communication and interpersonal skills.
  • Ability to work effectively within a team and independently.
  • Flexibility to work non-standard hours as needed for event support.
  • Technical certifications in AV systems or related fields are a plus.