We are seeking a motivated and detail-oriented Entry-Level Lab Technician to join our Complaint Investigations Lab. In this role, you will play a crucial part in resolving customer complaints by investigating returned blood glucose meters, strips, and sensors. The ideal candidate will have a strong technical background, excellent documentation skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Product Handling: Safely unpack and sort returned products by product lines to prepare for investigation.
• Complaint Investigation: Conduct detailed investigations of returned products to address customer complaints related to blood glucose meters, strips, and sensors.
• Documentation: Accurately document all complaint investigations in the Complaint Handling System, ensuring that all records are maintained and updated as required.
• Technical Troubleshooting: Use various technical software and equipment, including multi-meters, oscilloscopes, test fixtures, and microscopes, to troubleshoot and resolve product issues.
• Equipment Maintenance: Perform routine maintenance on quality records and ensure that all testing equipment is within its validity period and properly calibrated.
• Compliance: Follow written work instructions and standard operating procedures (SOPs) to ensure consistent and compliant investigation processes.

Qualifications:

Education:

• High School Diploma or equivalent (such as GED) with relevant technical experience required.
• Associate’s degree in Electrical Engineering, Biotechnology, or a related field is preferred.
• Recent college graduates with a Bachelor’s degree in a relevant science or engineering discipline are encouraged to apply.

Technical Skills:

• Proficient computer skills, including basic MS Office (Word, Excel, Outlook) and the ability to navigate internet-based programs.
• Knowledge of electronic troubleshooting techniques and equipment (e.g., multi-meters, oscilloscopes) is highly preferred.
• Familiarity with lab testing equipment and the ability to perform routine maintenance on these tools.

Experience:

• Experience in the Medical Device or Biotechnology industry is preferred, especially in roles involving inspection and quality control.
• Experience working in a lab environment and handling product investigations is a plus.

Soft Skills:

• Strong attention to detail and excellent documentation skills are essential.
• Ability to focus and maintain accuracy while performing repetitive tasks.
• Good verbal and written communication skills, with the ability to read, write, and comprehend English.
• Ability to work effectively in a team setting and follow detailed instructions.

Pay Rate: $25/hr to $28/hr