Job Title: Treasury Specialist

Location : (Phoenix,AZ,85034)
Duration :12 Months Contract

Job Description:

DayToDay Responsbilities:

• Client is looking for an exceptional Customer Service professional to support the treasury team for a banking enterprise. This is more than a basic customer service function – it’s much more in-depth:
  • Many different systems to learn
• Requires a research driven person
• They deal with every treasury product, every level of client and enterprise employee.
• Must have the ability to resolve challenging issues
• Ability to navigate multiple systems, multitasker
• On the phones, answer 25- 30 calls/daily – phone all day. 
• They are not singular focused, they are asked about any Treasury products
• 85% of calls we can solve on the phone in 10 min or less
• 15% of calls handed off/escalated
• Toggle between multiple systems
• Focus - Client delight
• Hitting all the marks from a risk/audit perspective
• Over time this becomes second nature