Job Description

Position:	Production / Technical Support
Duration:	12 Months (Possible Extension)
Location:	Chandler, Arizona (Hybrid Model)

Job Description:

Responsibilities:

Highly motivated resource to support UiPath Robotics platform.
Troubleshoot application issues by reviewing pertinent logging with minimal documentation on application function and flow
Take ownership and provide support for single user data inquiries
Drive for root cause to application outages
Drive partner teams without direct leadership of them
Proactive identification of stability concerns (whether through logging, monitoring, etc.)
Provide day-to-day application support to application systems, which includes answering user queries, monitoring applications
Pursue a proactive approach to problem solving within a cohesive team environment
Work closely with peers under minimal supervision, with general guidance from more seasoned analysts and documented processes
Coordinate and execute multiple tasks within a fast paced environment
Coordinate with application/BOT team during releases and implement the tasks
Establish and practice industry standards, best practices and guidelines in technology
Raise any technology issues encountered,with management and keep them informed of the progress, risks and issues
Take ownership for the day to day support responsibilities provided.
Research any issue encountered in production and be able to provide quick service restoration and identification of root cause.
Participate or conduct conference calls with tech and business users

Required Skills:

Real-time application monitoring tools like Geneos ITRS, Elastic search, Splunk, Python
Experience working in Windows/Linux environments
Analytical and problem solving skills
Communication skills
ITIL process knowledge

Recruiter

Phone

Harshit Vyas

harshit.vyas@collabera.com

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