Contract to Hire: San Antonio, Texas, US
Salary: $21.00 Per Hour
Job Code: 352999
End Date: 2024-09-22
Days Left: 2 days, 22 hours left
Note:
The position is Hybrid (Onsite to begin with, Hybrid - Based upon performance).
Banking / Financial experience is a Must.
Bilingual in Spanish is a MUST-HAVE.
Position Scope:
Customer support via telephone interactions in a call center-like setting, with assigned work pipeline and SLAs for contact and processing.
The candidate will answer escalated customer complaints inbound and outbound calls from customers as well as internal partners.
Will be required to utilize a PC and various internal systems to conduct all related processing and data entry work.
Ability to adhere to due dates, schedules, and ability to interpret customer data.
Position Details:
Position: Customer Service Associate (Bilingual in Spanish)
Job duration: 6 months
Location: San Antonio, TX 78251 (Onsite to begin with, Hybrid - Based upon performance)
Training: 8 AM - 4:30 PM – Monday - Friday
Shift: 7:30 AM - 4:30 PM CST OR 7 AM - 4 PM CST OR 8 AM - 5 PM CST – Monday to Friday
Pay Rate: $20/hour
Roles and Responsibilities for the Customer Service Associate role:
Contribute to the resolution of sensitive customer inquiries and complaints telephonically.
Determine the appropriate course of action and document all phone interactions as well as the outcome of the resolution in the system of record.
Required Skills:
6+ months of customer service experience with strong verbal and written communication skills.
Bilingual in Spanish is mandatory.
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