Technical Support Specialist

Contract: Allen, Texas, US

Salary: $26.00 Per Hour

Job Code: 353008

End Date: 2024-09-20

Days Left: 22 hours left

Title: Technical Support Specialist I 

Location: Allen, TX 

Duration: 12+ months 

  

Responsibilities: 

  • Monitor and maintain the computer networks and system 
  • Ensure the stability and proper functionality of telecommunications infrastructure 
  • Respond to network alerts and troubleshoot network-related issues 
  • Perform regular network performance checks 
  • Coordinate with field technicians and engineers to resolve complex network issues 
  • Maintain detailed records of network outages, discrepancies, and quality control measures 
  • Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations 
  • Manage ServiceNow Incident Management, Change Management, and Problem Management processes 
  • Conduct remote network surveillance and event response 
  • Triage and resolve service-impacting incidents within SLA’s 
  • Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs) 
  • Provide customer-facing technical support via telephone, email, and web portal 
  • Communicate with stakeholders during service-impacting events 
  • Manage vendor tickets effectively 

 Required Skills: 

  •  Strong understanding of network infrastructure and protocols 
  • Experience with network monitoring tools 
  • Good analytical and documentation skills 
  • Ability to handle high-pressure situations and respond quickly to network issues 
Job Requirement
  • Troubleshooting
  • Ticketing
  • CCNA
  • ServiceNow
  • Cisco CCST
  • ITIL Certification
  • AWS Cloud surveillance
  • VPN
  • Routing
  • Helpdesk Technician
  • IT SupportSpecialist
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Riya Kumari
  • riya.kumari@collabera.com
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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