About the Role:

• The Technician, Enrollment I is responsible for ensuring accurate enrollment of members into member enrollment systems in a timely manner.
• This role involves coordinating with various departments and client account contacts to process enrollment requests and resolve discrepancies

Responsibilities:

• Enroll subscribers and dependents for all lines of business via fax, U.S. mail, and/or e-mail
• Verify enrollment status, make changes to membership records, and resolve enrollment system discrepancies
• Process membership terminations and other enrollment events
  Complete monthly reconciliation process and resolve discrepancies
• Coordinate with Account Installation team for member identification card process
• Coordinate with Billing Technician to ensure group enrollments are processed before monthly billing

Education Qualification:

• High School Diploma or GED

Required Skill:

• Less than one year experience in membership enrollment, member services, billing, claims operations, and/or data analysis
• Ability to work effectively in a team environment
• Adaptability to rapidly changing priorities
• Comprehension of client accounts, process flow diagrams, and health insurance enrollment software
• Attention to detail when entering data into systems 
• Ability to work in a fast-paced environment with changing priorities and deadlines
• Strong customer service skills and effective communication with internal and external customers