Responsibilities:

• Manage overall program execution and health, including tasks, risks, dependencies, and impediments.
• Ensure end-to-end plan delivery by the expected date.
• Collaborate with cross-functional teams to identify and prioritize dependent tasks and track open deliverables to closure.
• Engage and support bank and vendor teams to define critical tasks and inter-dependencies for successful delivery.
• Track watch items, issues, and risks with mitigation plans before implementation.
• Manage user experience testing and document results if required.
• Handle user migration, communication, and training for programs as needed.
• Drive the development of service management measures and KPIs as required.
• Document improvement plans throughout the delivery process.
• Prepare briefing notes, reports, program updates, and action plans for Senior Management.

Required Skills:

• Demonstrated experience delivering M365 or Regulated Messaging Services preferred, or equivalent technical projects.
• Ability to collaborate effectively with other bank team members.
• Strong communication skills (written and spoken).
• Expert organizational and analytical skills.
• Attention to detail and ability to determine the course of action as required.
• Ability to learn the bank’s systems and tollgates needed to perform the role; knowledge of Jira preferred.
• Interact effectively with teams, internal customers, and leadership.
• Manage multiple projects simultaneously.
• Proficiency in MS Office Suite and advanced proficiency with MS
• Visio.
• 7-10 years’ experience working on technology initiatives.