Production Support Engineer

Contract: Jacksonville, Florida, US

Salary: $53.00 Per Hour

Job Code: 353431

End Date: 2024-10-04

Days Left: 14 days, 2 hours left

Position:  
Production Support Engineer
Duration:  
12+ Months (Possible Extension) 
Location:  
Jacksonville, Florida (Hybrid Model)
 
Job Description:
 
Responsibilities:
  • Learn Application functionality (focus on vendor applications)
  • Understand system flows and dependencies
  • Learn any file feeds that need to be monitored/alerted
  • Maintain support documentation
  • Document the incident engagement process.
  • Handle incident and problem tickets.
  • Run incident triage calls
  • Cross-train teammates
  • Support other Cards applications
  • On-Call Rotation
Required Skills:
  • ITIL Process,
  • Vendor hosted applications
  • File transmission knowledge
  • Intermediate Windows and Linux navigation skills
  • Excellent verbal and written communications.
  • Proficient with Word, Excel and Powerpoint
  • Experience with vendor hosted applications and keeping vendors accountable for incident resolutions
  • SQL query experience
Job Requirement
  • ITIL
  • Production Support
  • Splunk
  • Dynatrace
  • Word
  • Excel
  • Powerpoint
  • Linux
  • Remedy
  • SQL
  • SQL Query
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Harshit Vyas
  • harshit.vyas@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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