To discuss more about this job opportunity, please reach out to Himanshu Kumar Singh(LinkedIn URL - https://www.linkedin.com/in/himanshu-kumar-singh-57b782258/), email your updated resume at Email - himanshu.ksingh@collabera.com or give me a call at (425) 403-0902. Thank you!

Pay Range - $20 - $22/hour

• Responsible for timely execution of new account set-ups and ongoing postimplementation account updates across multiple software platforms and databases for Toxicology Government Services clients with attention to data accuracy and documentation needs.
• Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.
• Identify, document, escalate, and resolve problems as they arise.
• Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.
• Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.
• Meet and maintain productivity, quality and attendance performance metrics.
• Other duties and special projects as may be assigned.

• High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.
• Strong organizational skills are critical, including attention to detail and multitasking skills. 
• Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.
• Experience with corporate culture along with an excellent customer service mentality.
• Must possess adequate keyboarding skills necessary for quick, efficient data entry. 
• Proficiency in Excel, Word and Outlook essential.
• Salesforce CFM knowledge preferred.
• Excellent verbal and written communication skills.
• Exceptional time management and analytical skills, as well as an ability to self-motivated. 
• Positive and helpful attitude.
• Strong initiative and attention to detail.