Human resource assistant

Contract: St. paul, Minnesota, US

Salary: $21.00 Per Hour

Job Code: 353538

End Date: 2024-10-11

Days Left: 19 days, 18 hours left

Description:
  • This role is an onsite customer service position in St. Paul, MN with the potential to move to a hybrid work arrangement after the first 90 days. 
  • There is also the potential for this position to be extended beyond the initial six-month contract or converted to a full-time Travelers associate, dependent on performance and current business needs. No job hoppers.
  • The Employee Services Unit (ESU) is a global inbound contact center that handles general HR questions for the US, Canada, United Kingdom, and Ireland.
  • Associates will receive training on Travelers HR policies and practices so these can be effectively applied during customer interactions.
  • A new associate typically spends 85% of their day taking inbound calls and 15% handling emails and other tasks. These percentages change with tenure.
Primary Job Duties & Responsibilities:
  • Answer inbound calls, emails and chats from our customers (current employees, retirees and job candidates) regarding payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing and other miscellaneous HR questions.
  • Apply Travelers HR policies, practices, and technology to effectively provide guidance and resolutions to our customers.
  • Document call, email, and chat cases accurately and research answers or route to second level support when first call/contact resolution is not possible.
  • Manage open cases and follow-up with team leadership or other HR department resources until cases are resolved.
  • Understand and follow all Travelers policies and procedures.
Minimum Qualifications
  • High school degree or equivalent required.
  • Licensing or Certificates
  • Bachelor’s Degree in Human Resources or related preferred.
  • 1 year of HR or equivalent customer service experience preferred.
Job Specific Technical Skills & Competencies:
  • Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills
  • Experience with Workday preferred.
  • Experience with MS Word, Excel, PowerPoint, and Outlook preferred.
Job Requirement
  • HR
  • Human resource
  • benefits
  • leaves of absence
  • compensation
  • time tracking
  • payroll
  • Workday
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nidhi Sharma
  • nidhi.ssharma@collabera.com
  • 9733816594
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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