Job Description

Remote: Houston, Texas, US

Salary: $28.00 Per Hour

Job Code: 353618

End Date: 2024-09-07

Job Status: Expired

Title: IT Business Solutions Specialist – I

Location: Remote

Duration: 4 months Contract (possibility for extension)

Day-to-day:

Answer phones and manage inbound customer inquiries in a virtual call center environment.
Provide support for a variety of business process and technology issues, ensuring quick and effective resolution.
Conduct high-level training sessions for end users on various applications, ensuring they are well-versed in the tools necessary for their roles.
Maintain detailed records of customer interactions, issues, and resolutions to ensure continuity and quality of service.
Work closely with internal teams to escalate and resolve more complex issues when necessary, ensuring a seamless customer experience.
Works with internal and external clients in the implementation and/or modification of applications, systems or programs
Evaluates client needs, identifies configurations that support business processes, executes on delivery and implementation plans, troubleshoots system setups and provides training and end-user support during and after the implementation process
Performs a range of assignments and may lead projects within own discipline
Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
Individual contributor working with limited oversight
Performs all other duties as assigned by management

Must-haves:

Recruiter

Phone

Nitisha Kale

nitisha.kale@collabera.com

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