Title: Customer Support Specialist
Duration: 3 months
Location: Remote

Responsibilities:

• Provides assistance to customers during all phases of the inventory process.
• Assists customers with their questions about how to set up and operate our equipment to successfully conduct their inventories.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with the customer.
• Prepares and enters required client information/requests into the department’s database to document customer interaction and resolution.
• Works under close supervision to answer questions regarding company products and services.
• Directs callers to appropriate resources
  Escalates complex questions to more senior representatives

Required Skills:

• HS Diploma and College background required.
• Light IT background preferred.
• Prior customer service experience is a must.
• Excellent communication skills.
• Computer literate; exposure to Windows environment.
• Worked remotely previously preferred
• Spanish helpful
• Flexible availability (especially on weekends) is a plus