• Operations & Technology Division's Enterprise BTO Department is looking for a Systems Analyst with strong analytical qualities, sound technology experience, and excellent communication skills.
• The right candidate shall effectively support multiple concurrent projects in a fast-paced environment working closely with IT, business, and vendor stakeholders.
• The Systems Analyst will effectively support projects in a fiscally responsible manner that enhances productivity and the quality of the employee experience.
• The projects are related to business applications and capabilities used by Chief Administrative Office (CAO) & Legal business Divisions that leverage mostly COTS and SaaS solutions.
• In addition to providing business and systems analysis and related tasks on projects, the candidate shall be a primary liaison with business partners.
• The candidate shall also participate in assigned maintenance, operational, and other business support tactical activities to deliver value to the department and customers.
  
  

• Work on and/or lead multiple tasks in support of one or more projects that use traditional waterfall or Agile methodologies
• Engage with business and IT stakeholders to identify, understand, document, and review business and nonfunctional scope, requirements, and processes
• Research and evaluate different technology solutions involving COTS/SaaS or custom build or a combination of both
• Participate in cost-benefit analysis for business solutions based upon approved scope, assumptions, constraints, and evaluations
• Collaborate with project managers, developers, test analysts, engineers, and other stakeholders through the project lifecycle, and assist in project status reporting and communications
• Develop test plans to ensure accurate and reliable product validation
• Provide support, guidance, and clarity to testing and business teams during system and user acceptance testing
• Accountable for ensuring IT related work efforts are completed on time and equipment is purchased, installed and validated to meet project “Go-Live” dates
• Be an active Subject Matter Expertise (SME) on the business use of solutions, systems, and associated processes

Maintenance, Operations, and Business Support

• Support impact analysis related to applications’ maintenance and support wherever applicable and assigned
• Lead and/or support assigned ad-hoc activities related to business technology, analysis requests, and vulnerability remediation
• Support operational activities to streamline and optimize team’s performance and efficiency
• Ensure minimal reliance on manual work and focus more on automation
• Prepare process and training documentation of all processes as needed

Leadership and Communication:

• Collaborate effectively with IT, business, and vendor project stakeholders to ensure successful product implementations and adoptions
• Work proactively, independently or as part of a team
• Positively adapt to a rapidly growing and changing environment, while working under pressure

• 2+ years of related work experience
• Bachelor’s degree in computer science, information management systems, business administration, or related field
• Experience with supporting and/or managing IT projects including infrastructure projects
• Experience in end-to-end analysis, design, implementation, and support of applications involving COTS & SaaS
• Experience supporting and/or managing multiple, cross-functional IT projects to ensure timely progress against project budget, schedule and resource plans
• Experience with Agile and SDLC projects, and/or Operations involving production application maintenance, support, and business operations
• Understanding of Agile methodology and experience participating in stand ups, retrospectives, demos and sprints
• Gathering project requirements and translating them into user stories with detailed acceptance criteria based on business-driven functionality and technical capabilities
• Strong analytical and process design skills; ability to define data requirements and integration options
• Effective communications with business personnel to understand existing processes and define future processes
• Ability to work independently with a technical and/or infrastructure teams
• Strong problem solving and excellent verbal and written communication skills
• Experience with technically troubleshooting system or product issues

• High level understanding of cloud, hardware, software, and infrastructure technologies (networking, file systems, databases etc.,)