Technical Support Representative

Contract: Houston, Texas, US

Salary: $17.00 Per Hour

Job Code: 353757

End Date: 2024-10-18

Days Left: 25 days, 18 hours left

Job Title: L1 Technical Support / Customer Service Representative

Location: Remote

Duration: 3 months - Part time - Must be flexible

Shift and Pay rate:

  • 1st Shift 7am to 3pm : English & Spanish: $17/hr
  • 2nd Shift 3pm to 11pm: English & Spanish: $17.50/hr
  • 3rd Shift 11pm to 7am: English & Spanish: $17.50/hr
  • 2nd Shift 3pm to 11pm: English & German: $20/hr
  • 3rd Shift 11pm to 7am:  English & German: $20/hr
  • 2nd Shift 3pm to 11pm: Polish & German: $20/hr
  • 3rd Shift 11pm to 7am:  English & Polish: $20/hr

Equipment needed:

  • Must have own PC or Laptop and able to support Windows 10 and be able to download software.
  • Must have good internet connectivity. Dual Monitors strongly needed, as well as headset.

Responsibilities: Technical Support / Customer Service

  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
  • Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
  • Works under close supervision to answer questions regarding company products and services.
  • Directs callers to appropriate resources
  • Escalates complex questions to more senior representatives

Qualifications:

  • HS Diploma and College background required.
  • Light IT background preferred.
  • Prior customer service experiences a must.
  • Excellent communications skills.
  • Computer literate; exposure to Windows environment.
  • Worked remote previously preferred
  • Spanish speaking needed
  • Flexible availability (especially weekends)

 

Job Requirement
  • Tech Support
  • Technical Support
  • L1 Support
  • Help Desk
  • Bilingual
  • Spanish
  • German
  • Polish
  • troubleshooting
  • troubleshoot
  • Customer Service
  • CSR
  • ticket
  • ticketing
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Shivraj Borah
  • shivraj.borah@collabera.com
  • 9733207544
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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