This role is vital in supporting our mission to address some of the world’s greatest healthcare challenges by providing seamless support and high-quality service to customers and trainers.

Key Responsibilities:

• Call Management: Handle inbound and outbound calls; transfer calls to appropriate departments as needed.
• Order Coordination: Create new customer meter orders and dispatch them to the nearest available trainer for in-person training. Generate supply orders for customers who have already been trained.
• Email Management: Respond to email inquiries received in department mailboxes, ensuring timely and accurate communication.
• Training Coordination: Obtain updates from trainers on outstanding training sessions and provide necessary support to ensure prompt completion.
• Performance Metrics: Meet established performance metrics for quality and operational efficiency.
• Problem Solving: Overcome objections quickly and accurately; make informed decisions while following company procedures.
• Tracking and Reporting: Track productivity and report any opportunities for improvement to management to enhance customer and trainer experience.
• Adaptability: Handle changes in a fast-paced, team environment and assist with special projects as directed by the manager.
• Policy Adherence: Adhere to company policies and procedures, including maintaining a professional dress code.
• Shift Availability: Flexibility to work any shift during operating hours.

Required Qualifications:

• Education: High School diploma or equivalent.
• Data Entry: Strong proficiency in heavy data entry tasks.
• Problem-Solving Skills: Ability to use reasoning and critical thinking to solve problems.
• Multi-Tasking: Demonstrates the ability to multi-task effectively in a dynamic work environment.
• Initiative: Takes initiative on assignments and projects and assumes ownership of results.
• Communication: Strong verbal and written communication skills; demonstrates professionalism and positive interactions with others.
• Customer Service: Exceptional customer service skills, including courtesy, empathy, and flexibility.
• Integrity and Judgment: Demonstrates personal integrity and good judgment in all interactions.
• Technology Proficiency: Able to use multiple computer applications and an ACD telephone system.

Preferred Qualifications:

• Experience: 1-4 years of high-volume call center experience.
• Software Skills: Proficient in MS Office programs (Outlook, Word, Excel) and keyboarding; basic understanding of Learning Management Systems (LMS) such as METRO/LERN.
• Technology Savvy: Proficient in Windows-based applications and internet use.
• Sales Performance: Successfully met or exceeded sales quotas in a performance-based workplace.

Pay Rate: $23/hr