Customer Service

Contract: Boston, Massachusetts, US

Salary: $18.00 Per Hour

Job Code: 353867

End Date: 2024-10-19

Days Left: 26 days, 8 hours left

100% Remote position for Customer service role only for Eastern Time zone candidates!

 

  • Monitor and set targets for call agents to achieve based on aligned KPIs
  • Provides feedback guidance and support to call agents.
  • Reviews and assesses current procedures and identifies opportunities to improve claimant service, effectiveness, and productivity.
  • Develops and maintains a working knowledge of the Health Connector Programs and recommends changes corrections updates to the Agent Guide working closely with the Training Team for clarifications needed based on escalated topics raised by their Team Leads
  • Handles escalated calls from call agents and helps resolve issues and/or escalate to Supervisor Leads for resolution.
  • Education :
  • High School Diploma/GED

 

Job Requirement
  • Customer service
  • insurance
  • healthcare
  • calling
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Shikha Singh
  • shikha.psingh@collabera.com
  • 9739937245
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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