Customer service representative

Contract: Boston, Massachusetts, US

Salary: $17.00 Per Hour

Job Code: 353869

End Date: 2024-10-16

Days Left: 26 days, 2 hours left

100% Remote position for Eastern time zone candidate only!

  • Monitor and sets targets for call agents to achieve based on aligned KPIs
  • Provides feedback guidance and support to call agents.
  • Reviews and assesses current procedures and identifies opportunities to improve claimant service, effectiveness, and productivity.
  • Works with Enablement Manager to escalate and resolve all technology roadblocks for new and existing agents that cannot be resolve by Team Leads
  • Develops and maintains a working knowledge of the Health Connector Programs and recommends changes corrections updates to the Agent Guide working closely with the Training Team for clarifications needed based on escalated topics raised by their Team Leads
  • Handles escalated calls from call agents and helps resolve issues and or escalating to Supervisor Leads as needed for resolution.
  • Education :
  • High School Diploma/GED
Job Requirement
  • Customer service
  • insurance
  • calling
  • inbound
  • outbound
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Shikha Singh
  • shikha.psingh@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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