We Are Hiring !

100% Onsite role at Ann Arbor, MI

Client: Semiconductor Manufacturing

Title:  IT support

Location: Ann Arbor, MI

Duration: 03-06 months (Possibility of extension and conversion)

Top Daily Responsibilities:

• Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
• Work on SNOW ticketing queue; creating help desk tickets.
• Support and handle new hire tasks; provision new systems for replacement and new hires setup.

Additional Responsibilities:

• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
• Maintaining an inventory of PC hardware equipment and software programs
• Providing relocation of PC systems as needed
• Assisting with special projects on various issues as needed
• Documentation; write and update documentation of all IT/Systems Processes
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications
• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless