Key Responsibilities:

• Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
• Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
• Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
• Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
• Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
• Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
• Provide Overnight/weekend or when required support for the applications on a rotational basis.

Must Haves:

• 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
• 1+ years of experience supporting large financial services firm
• 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
• 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
• 1+ years experience monitoring batches and meeting SLAs
• Incident Management tools like ServiceNow
• Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
• Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management

Additional skills that are nice to have:

• Experience with MongoDB.
• Strong knowledge of  Linux operating systems.
• Knowledge Core Java [beneficial], Perl [beneficial]
• Personally well organized and an excellent team player, Willingness to learn.