Customer Service Representative

Contract: Montreal, Quebec, CA

Salary: 27.00 Per Hour

Job Code: 353990

End Date: 2024-10-18

Days Left: 27 days, 16 hours left

Why do you have this need?

The team is expanding and needs more resources.

What is the scope of the project?

Providing customer support and assistance in a call center or customer service environment.

What are they going to accomplish on a high level?

Maintaining positive customer relationships, resolving problems, and ensuring that customers have a satisfactory experience with the company's products or services.

Day to day what are the responsibilities?

  • Handling Customer Inquiries: Answering phone calls, emails, or chat messages from customers, and addressing their questions, concerns, or issues.
  • Providing Information: Supplying customers with information about products, services, policies, and procedures.
  • Documentation: Maintaining accurate records of customer interactions and transactions.

 Must-haves/key skills needed 

  • Bilingual (English and French – Quebec specific)
  • 1-3 years call center experience (non- IT, preferably collections / payment)
  • 1-3 years of a client service background
  • Excellent written and verbal communication skill
  • Financial service knowledge

 

 

Job Requirement
  • Quebec French
  • Payments
  • inbound calls
  • outbound calls
  • customer service representative
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Shruti Mishra
  • shruti.mishra@collabera.com
Apply Now
Apply Now
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