Technical Customer Support

Contract: Holtsville, New York, US

Salary: $18.00 Per Hour

Job Code: 353992

End Date: 2024-10-18

Days Left: 27 days, 17 hours left

We Are Hiring!

100% Remote Role

 

 Title:                
IT Customer Service Representative
 Location:             
100% Remote 
 Duration:                
03+ months (Temp to perm depends on Attendance and performance)
 
Job duties:
  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
  • Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
  • Works under close supervision to answer questions regarding company products and services.
  • Directs callers to appropriate resources
  • Escalates complex questions to more senior representatives
Requirements:
  • HS Diploma and College background required.
  • Light IT background preferred.
  • Prior customer service experiences a must.
  • Excellent communications skills.
  • Computer literate; exposure to Windows environment.
  • Worked remote previously preferred
  • Flexible availability (especially weekends) a plus
Job Requirement
  • Technical Customer Service Representative
  • Technical Customer Support
  • Inbound calls
  • Outbound calls
  • Troubleshooting
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Riya Kumari
  • riya.kumari@collabera.com
Apply Now
Apply Now
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